We generally ship All order within 3-36 hours of order placement. Kindly Wait for 36 Hours & do not Contact us to know about your order shipping status. You can expect your order to be delivered to you in 2-7 working days in major cities and 4 to 15 days for other location. You can track your order online after we ship it.

  • Under 500g & Small Parcel May be ship via Air Mode & it will take 2-7 Days to reach you.
  • Heavy Weight & Dimensional parcel will be ship via Surface Mode ONLY & it will take 4-15 Days to reach you.

You can check your Tracking Number & Order Invoice in your Order Section under ” My Account ” Page.

* Due to COVID-19 Situations all over the INDIA, Delivery Time may be 2-25 Days. It completely depends on courier partners root.

* Do not rush / bother us to force shipping on Festival Days & Government Holidays. Its Completely depends on our Courier Partners. We can`t do anything about it.

In the unlikely event we are unable to deliver any items in your order, be assured that the full amount charged for the item will be refunded. We are committed to delivering your order accurately, in good condition, and always on time.

  • We currently deliver to most cities across India
  • We generally ship items within 2 working days of order placement. However in some cases, we may take longer, up to 7 working days, to ship the order as we may have to procure it from our suppliers or due to prolonged public holidays.
  • In the unlikely event that we are not able to ship your order completely within 7 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded into the same account (online banking, credit card, debit card) that was used to make the purchase
  • To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
  • While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
  • If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, please refuse to take delivery of the package and contact us directly to inform & tell us your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
  • Please note all items will be shipped with a declaration (may be deemed as an invoice) mentioning the price, as per Indian Tax Regulations
  • Once the product is shipped from our warehouse, the order cannot be cancelled.
  • Keeping in view Indian Regulations, All LIQUID & HEAVY WEIGHT items will be shipped by surface only, which shall result in delayed arrival of products. Our request is that if you are in hurry to buy treatment products or such emergency products, consult our support team before making the purchase. The lead time required to deliver any Liquid item will be 3 – 10 Days, depending on your location.
I have placed my order What next ? – Sit back and relax. Once your order is confirmed, we will let you know your order ID and tracking details via E-mail or SMS.
 
How can I check the status of my order ? – Tracking details will be sent to you via email with the link where you can simply track your order online or in your Order Section.
 
What is the estimated delivery time ? – Check the Given AWB Number / Tracking Id. On that page the estimated delivery time is mentioned in business days which exclude Sundays and holidays. However, in rare cases, the actual delivery time may vary from the mentioned delivery time due to a number of factors such as:
  • Availability of the product with us
  • Your location
  • Or some unforeseen circumstances

In any such cases, we take the responsibility of keeping you informed about the expected delivery time via E-mail or SMS.

Why I have not received my products yet ? – Your order may be delayed due to unforeseen circumstances. These unforeseen circumstances may include bad weather, some natural disaster or political interludes. In any such case, we will inform you about the status of your product via E-mail/SMS along with the expected delivery date. Keep checking your mailbox or message inbox for any update.

Are there any hidden charges ? – There are absolutely NO hidden charges when you shop with sagaraquarium.com. The price which you see at the product page is exactly the amount which you are going to pay.

Which courier partner will deliver my order ? Can I choose a preferred delivery partner myself for my order ? – We have tied up with some of the most renowned and dependable logistic companies for smooth and quick delivery of your product. After dispatching your order, we will inform you about the details of product and delivery partner via E-mail or SMS. And, we don’t facilitate our customers with the option of choosing delivery partner themselves. However, we will let you know if any such service is launched in the future.
 
What to do if I found that my package is tempered or opened upon delivery ? – At sagaraquarium.com, we are committed to provide you a wonderful shopping experience. However, there may be some problems with the delivery of the product. Following cases may be there:
  • If the parcel is opened.
  • If the product is damaged or tempered.
  • If the product has been expired.

In case, the parcel is opened, please do not accept it and report the concern at sagaraquarium.com.

If you or your family member / neighbor / friend Received the Parcel, Make Unboxing Video ( ! Very Important ). After that If you found that the product was tempered or damaged after opening the package. You have to do the following:

  • Report the concern to the customer support at sagaraquarium.com with 24 hours of receiving the product.
  • Share the unboxing video & images of the tempered/damaged product, and send it to sagaraquarium.com. Make sure the taken Video & Images must be very clear.
  • We will immediately get back to you and your problem will be resolved appropriately within 1-7 working days. (or within the minimum possible time period) (or at the earliest)

In case the product has been expired:

  • Report the concern to the customer support at sagaraquarium.com with 24 hours of receiving the product.
  • The product must be unused and unopened.
  • We will immediately get back to you and your problem will be resolved appropriately within 4-12 working days. (or within the minimum possible time period) (or at the earliest)
How can I find out if sagaraquarium.com delivers to my location or not ? – Currently, we are delivering to PAN India. We always try to maximize our reach to the remotest of areas so that we can serve our customers in a more efficient manner. However, if you are unsure of whether a particular product can be delivered to your location or not, you can confirm it by WhatsApp Support with which is available Monday – Saturday 11:00 AM to 06:00 PM.
 
What if I was not available at the time when delivery boy attempted delivery at my door-step. Can I get my product now ? – Usually, courier companies associated with us make more than one delivery attempt. If the customer is not available in the first delivery attempt, he or she may receive it second time. If still you are not able to receive the delivery, your order will be on hold. You can get in touch with us by WhatsApp or E-mail for a remedy in any such case & we will raise your concern to our courier partner so that they can deliver you as soon as possible.

 

What If My Order was not Deliver to me – If you didn`t received your order that means something wrong with your given address or contact number. If our Courier Partner unable to find your address or can`t contact you, they initiate the RTO ( Return To Origin ). This RTO is Chargeable & this charges will taken / deduct from buyer. We are not responsible for that Anyhow.

Do you ship internationally ? – Unfortunately, we do not ship products internationally at this point of time.