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The unboxing video is mandatory. Without the Unboxing video, we can not help you with return/refunds (! Most Important! )
- If you received a Damaged / Defective Product(s) & you want to Return it / Replacement of it / Refund it, Please provide us the Unboxing Video 1st.
- We can ask for more short videos or photos too ( If needed ) to provide the best experience & trustworthy service to our customers.
- Please keep all Received materials from the parcel / Box till you didn`t receive any resolution.
- Important Returning Scenario – If you didn`t pack it well as we did & we received that product in damaged condition, We can`t help you. For transparency between us, we always make an unboxing video of each return received the parcel.
An easy cancellation process is available for all our esteemed customers. You can cancel your order ONLY before the product has been shipped. Your entire order amount will be refunded. Read Refund Policy For more details.
You can cancel an order by contacting us on WhatsApp support.
Please note that the complete order needs to be cancelled.
We do not accept Partial order cancellation requests.
If your order has been shipped & you want to cancel it due to ANY circumstances/scenario then you have to bear the shipping cost + Transaction charges of 4% + Convenience fees of 15% of the order value.
Here is an example:-
You place an order of ₹ 1,000
– One way Courier charges we paid – ₹ 95*
– RTO (return to origin) charges – ₹ 100*
– Transaction charges of 4% – ₹ 40*
– Convenience fees of 15% – ₹ 150*
₹ 650* – Final Refundable amount
How can place a cancellation request? –
Cancellation requests can be raised only before the time we dispatch your order. Once your product has been dispatched, you can’t make a request for cancellation. If you wish to cancel your order, you can simply contact us on WhatsApp with your order id OR email address, and ask us for cancellation. ONLY Valid cancellation reasons are acceptable.
Once we receive a cancellation request, we will refund you as per our Refund Policy. Kindly read it carefully.
How can I Cancel My order After Shipped?
You can not cancel your order after shipping. But If you have any valid reason to cancel the order we can help you. But for this kind of cancellation you ( Buyer) have to bear the return charges (RTO). Once the order is returned to us the courier company Billed us the return charges & that charges will deduct from your order value before initiating the refund.
My order was cancelled by sagaraquarium.com Why? –
We deeply regret the inconvenience caused due the cancellation of the order. The following reasons may be after the cancellation of your product:
- The product was not available with us or nearest expiry (if any product has).
- There was an inaccuracy in pricing.
- Incomplete Phone Number or an address provided by you.
- Payment is not received.
- You Tried Lots of times to place the same order.
We will inform you about the cancellation of the order via e-mail or SMS if your order has been cancelled. Our team will contact you for additional information if the order is cancelled due to inaccurate or less information from your side.
After cancelling an order, I have made up my mind to retain the product. What to do now? –
You can contact us on WhatsApp support to cancel your request for cancellation. If the replacement has been dispatched, you can reject the replaced item when the delivery boy attempts to deliver the item to your doorstep.
Returns and Replacements are done free of cost if ONLY wrong products or damaged products are received by the customer.
Return Intimation: You can contact us via WhatsApp within 2 days from date of delivery. The details of the return (Order number or E-mail address, courier docket No or AWB No, and a valid Reason for Return) should be clearly mentioned.
Request for product return shall be accepted only if the product is damaged or when a wrong product has been shipped. In such a case, the buyer can either wait for re-shipment or re-placement of the product or request for payment refund which would be initiated within 7 working days.
How can place a replacement request ? –
You can apply for replacement within 2 days of the delivery. For raising a replacement request due to any reason, you just need to contact us on WhatsApp support along with the details of your product. Once the replacement request is made, we will initiate the process and ensure that replacement is made at the earliest. Please ensure that the product is unused, no damaged, with the original packaging and has receipt or invoice with it.
*Please note that replacement will be made only after thoroughly investigating the reason for which you want to replace the product.
If I get a wrong product, can I get it replaced ? –
We strive to ensure 100 % customer satisfaction by providing them exactly what they need. However, if you receive a wrong product; you can certainly raise a request for replacement.
If I am not satisfied with the quality of the product. Can I get it replaced ? –
This can’t be generalized. Since sagaraquarium.com is dealing mainly with pet food and other pet accessories, it is expected from you that you are placing your order after carrying out thorough research. Still, if you raise a request for return or replacement if you are not satisfied with the quality of product; our quality team will cross-check with the thorough quality inspection methods. If our team finds that your request is genuine and replacement can be made, it will be processed at the earliest.
I have requested a replacement, when will I receive it ? –
Once you have raised a replacement request, our team will investigate to check whether the product is eligible for replacement or not. Once confirmed, replacement process will be initiated soon. We will notify you regarding the same via E-mail or SMS. The next expected delivery date will be mentioned in the E-mail/SMS. Keeping in mind the value of your precious time, we try to replace the product in the minimum time period possible.
* Especially for COVID-19 situations. If your area is in Lockdown & in whatever condition we fail to ship your order, you will get a full refund or 4% less ( transaction charges ) from the total order value – via Original payment of mode.
Request for Refund shall be accepted only if the product is damaged / Defective / Received wrong product has been shipped. We will initiate your refund within 7 business days of receiving the refund request and authorization of the refund.
In Case of Refund, we will Deduct 4% transaction charges from your total Order Value & Rest Amount will refund to you.
If the problem is from Our ( Sagar Aquarium ) side the 4% transaction charges will not be deducted and you will get the Full Amount.
If you are refunded multiple times, we have the right to take/stop such payments. For Example, you received a refund via original payment of mode and also in your wallet. We will debit your wallet amount. If you used the wallet amount your order will not be shipped. If your order was shipped using a wallet amount, we will ask you to pay the difference. In any kind of worst case, we will adjust such an amount from you.
Your refund is estimated to be credited in the account, used for order payment, between 4-8 days after initiating the refund. Please note that the actual account credit timing depends on multiple external agencies such as banks, and payment gateways.